AXA is insurance’s AI frontrunner. What’s it doing?
"There are a few technical challenges around these techniques including document handling, chunking, re-ranking to name a few, but we put in place a mechanism..."
AXA is using AI to assess geospatial imagery and other data for flood claims risk.
AXA dominates the Evident AI Index – which tracks AI maturity across the insurance industry. So what, exactly, is it doing with AI, The Stack asked.
We asked AXA if we could get some questions answered from the technology team. For mysterious reasons they declined to put forward a named technologist but their spokesperson was helpful in answering.
Here’s how AXA responded to our questions, lightly edited for brevity.
The Top 10 insurers in the Evident AI Index
1. What’s your biggest focus in terms of data-readiness?
We have made significant investments in strengthening our data foundations, which include implementing robust data governance frameworks that emphasize business ownership.
Additionally, we are actively developing Data Products in key priority areas. Looking ahead our focus will be on ensuring readiness of unstructured data (text, audio, photo, etc.) to feed AI Agents and enable real-time capabilities in our Data Platform…”
2. Are you taking a largely RAG-based approach and if so, what have been your biggest obstacles/successes on that front so far?
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