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Utilities / AI / customers

Water company drops £17m to 'explore' customer service AI tools

Off-the-shelf and bespoke solutions welcome, but don't expect a contract yet.

By Noah Bovenizer

May 29, 2025 2:36 PM 2 min read

A waterfall, Yorkshire Water is spending £17m on an exploratory initiative looking into the use of AI tools — Yorkshire Water has said AI will be at the "core" of its efficiency plans. Image Credit: https://unsplash.com/@honeypoppet

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Noah Bovenizer

Noah Bovenizer is a senior reporter with The Stack. He previously covered the transportation sector for Global Data. He has a first class degree in journalism and has also worked as a newsreader for Gaydio.