The Metropolitan Police has contracted DXC to modernise its ERP systems in a deal worth up to £1 billion ($1.3 billion) for the systems integrator (SI).
The Met – the UK’s largest police force, with 46,000 officers and staff – said in late 2024 that it wanted to tender for "existing Business Processing Outsourcing Services, ERP, and resource management requirements."
That includes an overhaul of “P-SOP” – which it describes as a policing version of Oracle e-Business Suite; run by SI Sopra Steria under a contract that expires in 2027. The Met plans to move to Oracle Fusion SaaS.
Its existing ERP system, implemented in 2015, requires 55 separate secondary systems interfaces (including interfaces with other legacy systems) to function and has cost the Met police over £428 million.
Users describe it as “clunky” and “hard to navigate” and have highlighted its lack of reporting capabilities – resulting in what one earlier police report described as lots of “off-system data processing (e.g. using Excel) and manual handoffs being carried out, which compounds data quality issues.”
DXC said in November 2025 that it had won a contract to be “master vendor for the Metropolitan Police business systems transformation programme,” under a 7+1+1 year contract – worth approximately £370 million.
A late March contract notice describes the DXC contract as for “HR, Finance, and Commercial operations under a Managed Service Model…” and shows that it could be worth up to triple that if other organisations join it.
It comes amid a drive by Met leaders for more technology-led policing.
The Met promised in late 2025 to “make a profound shift in how policing is delivered across London – enabled not just by a technology upgrade but a reimagining of the role of digital, data, and technology on the frontline.”
The police force said in its “New Met for London Phase 2” paper that it will be rolling out live facial recognition, including “operator-initiated facial recognition and static cameras attached to street furniture…”
It also pledged the use of “first-responder drones” to gather video evidence swiftly at incidents – and AI use to “automate routine but time-consuming tasks such as translation in custody suites…drafting victim and witness statements and transcribing body worn video evidence.”
The Met took some sideswipes in that paper too.
“We’re required to police more than 100 Premier League football matches each year, costing us £19 million at the taxpayers’ expense, with only £5 million funded by clubs that regularly spend tens of millions of pounds on players and pay them a weekly wage equivalent to the annual cost of three or four police constables,” the police force grumbled loudly last year.
There’s less complaints about the cost of ERP modernisation in the report. It could, of course, police the Premier League for 19-and-a-bit years for the cost of its new ERP system even at the £370 million mark.
The Met has earlier stated that it sees potential “cashable” savings from dumping the old systems via “system rationalisation; expanding scope of services; taking advantage of BPO improvements; centralising and eliminating ‘shadow’ duplicate activity which has formed around unwieldy processes and poor data; and unlocking workforce productivity.. through better decision-making based on reliable service-wide data.”
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