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contact centre

AI can augment the work of call centre staff - or make it signicantly worse (Image: Unsplash)

The pandemic was great for Zoom - but will it also prosper during the AI revolution?

DWP contact centres

One DWP contact centre services provider reported a shocking 173 SLA breaches in a single year....

Zoom's $14.7 billion Five9 buyout turbocharges its contact centre ambitions

Deal puts Zoom Phone on steroids, follows Five9's Mitel agreement.

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