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contact centre

Software  | Nov 26, 2024
Zoom dials up enterprise growth, unleashes AI contact centres
AI can augment the work of call centre staff - or make it signicantly worse (Image: Unsplash)

The pandemic was great for Zoom - but will it also prosper during the AI revolution?

 |  Software  | Aug 15, 2023
Can £160 million and the cloud fix the DWP’s dismal contact centres?
DWP contact centres

One DWP contact centre services provider reported a shocking 173 SLA breaches in a single year....

Software  | Jul 19, 2021
Zoom's $14.7 billion Five9 buyout turbocharges its contact centre ambitions
Zoom's $14.7 billion Five9 buyout turbocharges its contact centre ambitions

Deal puts Zoom Phone on steroids, follows Five9's Mitel agreement.

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