Pressed on the dubious track record of VC-backed companies pulling a freemium strategy open-source bait-and-switch, he insists that Harness’s approach to OSS is well thought out: “We are very deliberate about what is open-source and what is not. Like if we make something open source, we are not going to take it back… we are [also] making choices where we're not making everything open source; some things are in a source-available kind of license, and some things are in an open-source license. We want to be very clear with our intention. We don't want to surprise the community who are using or using or relying on us” he says.

Customers can get Harness as a SaaS service “where it's everything in the cloud… but we also have a secure architecture where you have these worker processes called ‘delegates’ that you run in your own environment. So our SaaS will do the control plane, and then the worker process will do the groundwork. So it's very secure from that sense.”

Around 10% of Harness’s customers just want to deploy fully on-premises and it supports that, he says. (“Mostly government agencies, etc, where, you know, they're not comfortable with the cloud.”) Everything is containerised so “you just bring in a Kubernetes cluster” he explains.

Wrapping up, Bansal says “we have an excellent list of customers. We have gotten efficiencies of 20, 30, 40% on developer time; customers where their deployment times have come down significantly; companies that were shipping every two weeks, they can ship every day. Companies that are shipping every three months, they can ship every week. [Their] quality has increased, costs have come down. So it's very fulfilling.”

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