HSBC's CIO: Getting AI to production is easy. True impact is hard.

Multinational's tech boss says it's working wioth Google to "use our data to rethink how processes work"

By The Stack

Updated Jun 18, 2026 3:41 PM / Published Jun 17, 2026 1:23 PM 4 min read

HSBC's CIO: Getting AI to production is easy. True impact is hard. — HSBC CIO Stuart Riley. Image credit: Google Cloud.

Updated June 18 with additional context from HSBC's Group CEO, speaking at Goldman's European financials conference on June 3.

HSBC CIO Stuart Riley said that moving AI into production is “relatively easy. The technology is accessible. It's easy to deploy. But having AI that's truly impactful to your business processes and has a great customer outcome is much harder to do, because that takes re-engineering.”