DWP
Using AI in fraud and error is "really exciting area".
Public accounts committee ain’t so sure
Need disability benefit? An extraordinary 21% of calls were abandoned and 35% were blocked.
Costs climb $54 million as government department calls for project owner to “develop a deliverable plan” with “robust governance”
One DWP contact centre services provider reported a shocking 173 SLA breaches in a single year....
You'll be looking after an IT budget of £1.4bn, and 50 million lines of code.
The UK’s Department for Work and Pensions (DWP) is seeking a provider of emergency payment infrastructure to help make sure it can continue making 2.5 million payments daily worth some £3.7 billion per week. The new infrastructure should ensure it can continue making the payments to a
