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DWP

Two SMEs win £221m call centre contract with DWP

A major win for Route 101 and Nice

A magnifying glass held over a laptop keyboard. The DWP has previously been criticised for a lack of transparency around its AI use

Using AI in fraud and error is "really exciting area".

Don't worry about machine learning bias, DWP tells concerned MPs

Public accounts committee ain’t so sure

DWP abandons 5.3m callers: Seeks digital, data headway by 2030

Need disability benefit? An extraordinary 21% of calls were abandoned and 35% were blocked.

A hard reset: UK’s digital “Pension Dashboard Programme” stumbles

Costs climb $54 million as government department calls for project owner to “develop a deliverable plan” with “robust governance”

DWP contact centres

One DWP contact centre services provider reported a shocking 173 SLA breaches in a single year....

Job of the Week: CDIO, Department of Work and Pensions

You'll be looking after an IT budget of £1.4bn, and 50 million lines of code.

DWP goes to market for emergency IT payments infrastructure

The UK’s Department for Work and Pensions (DWP) is seeking a provider of emergency payment infrastructure to help make sure it can continue making 2.5 million payments daily worth some £3.7 billion per week. The new infrastructure should ensure it can continue making the payments to a

This government department pays out £3 billion weekly: What if its IT systems went down?

New DWP tender aims to make sure that that never happens...

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