How We Built It
About one-quarter of JLL's 110,000 employees are using its internal AI platforms on a daily basis. Those users are researching deals, modeling cash flows, and developing applications for JLL's technology practice, and almost everyone in the company has used the platform at least once.
Last year Mastercard conducted a review of the different workflow patterns used by employees across the 35,000-person payments giant. In some cases generative AI tools didn't really move the needle, but the company encouraged adoption with proper training and connectors to vital data sources.
One of Houston's largest hospitals began using AI during the pandemic to check in on vulnerable seniors, and now uses it as part of its follow-up care for discharged patients.
LibertyGPT is an internal application that is currently being used by more than 10,000 Liberty Mutual employees to summarize information and answer common questions. An early version was built in just two weeks thanks to previously established data pipelines and cost controls.
Figma's collaboration tools are a hit with designers thanks to its decision to take a page from the gaming software playbook and rebuild its databases for "infinite scale."
Like many companies that have grown through acquisitions over the years, Rajesh Naidu's job involves integrating those acquisitions onto a common tech stack, which requires taking a hard look at the SaaS applications used by those companies.
A convoluted series of mergers, acquisitions, and divestitures had left Cushman & Wakefield with "hundreds" of separate enterprise-resource planning applications. It wanted a flexible but standardized base to get everyone on the same page.
For many years financial services companies Principal Financial Group started its transition to the cloud just before the pandemic made the need for modern digital services an existential crisis, and has only accelerated that process since Kathy Kay came on board.
DocuSign's service was built before the cloud, but last year it realized it needed to move to the cloud to handle data residency requirements and its plans for AI services.