public sector
If you are in the middle of a transformation exercise, how do you ensure data compatibility while you are switching systems?
One DWP contact centre services provider reported a shocking 173 SLA breaches in a single year....
Role up your sleeves, gird your loins, dust off those "outstanding influencing, negotiating and conflict resolution skills"
Astonishingly the Home Office, already under pressure over interoperability challenges “does not know how many vendors provide" control room systems across 108 service stations...
The four departments employ 250,000 end users, over half the entire civil service, and the programme, which aims to separate technology from service centres, is one of HMG’s most ambitious...
"I want to stimulate debate about how we can rediscover and re-energise" digital ambitions
