automation TfL eyes chatbots to drive down contact centre demand: Beware "deviations" and "harsh" voices... , and Ed Targett March 8, 2024
Enterprise IT TfL to scrap Oyster system under £1.5B new contract, looks to monetise payments data , and Ed Targett November 15, 2022
Enterprise IT From Palmerstone, to Podcasts: Internet's coming to the Tube , and Ed Targett June 23, 2021